Admin Dashboard
Alert &
System
Management Dashboard
Reports by Category
All-time distribution across issue types
Active Zones — Uttarakhand
Live Activity Feed
--
Avg Resolve Time
Across all zones
--
Reports/Day
Live frequency
--
Active Users
Unique reporters
--%
Escalation Rate
High priority ratio
--%
Resolution Rate
Overall efficiency
--★
Satisfaction
Based on resolve time
Monthly Report Volume
Category Distribution
Top Reporting Zones
Issue Status Flow
Weekly Report Heatmap
Mon → Sun · Last 4 weeks
Wk
1
Wk
2
Wk
3
Wk
4
M
T
W
T
F
S
S
Less
More
Peak Reporting Hours
Resolution Speed
Same Day28%
1–3 Days44%
4–7 Days19%
7+ Days9%
User Engagement
NEW
REPORTERS
+84
this month
REPEAT REPORTERS
234
73.6%
of
total
6-Month Trend — Reported vs Resolved
Recent Reports
| Report ID | Category | Location | Date | Priority | Status | Actions |
|---|---|---|---|---|---|---|
|
⏳
Loading dashboard data...
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Filter:
Garbage
Plastic Waste
Dirty Area
Junkyard
Water Pollution
Plantation
Resolved
Active Issues
Details
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Platform
identity
Platform name
Tagline
Admin contact email
Support phone
Platform description
Region &
locale
Primary city
Timezone
Language
Date format
Platform
features
Community feed
Allow users to view and comment on public reports.
Public report map
Show live map to unauthenticated visitors.
AI auto-categorization
Use Suraksha Setu's YOLO model to classify uploaded photos.
Unsaved changes
will be lost on navigation.
Urgent Alerts
Critical issues requiring immediate admin
attention.
Severity:
Type:
Status:
Alert History
Security
level
Standard
Email + password login. Suitable for most deployments.
Enhanced
Mandatory 2FA for all admin accounts.
Strict
SSO + IP allowlist + hardware key required.
Authentication
Two-factor authentication (2FA)
Require TOTP app for admin logins.
Single sign-on (SSO)
Allow Google / Microsoft OAuth login.
Auto logout on inactivity
Sessions expire after 30 minutes of inactivity.
Session timeout (minutes)
Max login attempts before lockout
Recent audit
log
Admin login — Admin Kumar
IP: 103.41.xx.xx · Chrome 124 · Windows
2m ago
Settings updated — General
By Admin Kumar · Platform name changed
18m ago
New moderator added — Priya Sharma
By Admin Kumar · Role: Moderator
2h ago
Report deleted — SS-1039
By Admin Kumar · Plastic waste, Fatehabad Rd
3h ago
Danger zone
Revoke all active sessions
Force logout all logged-in users immediately.
Reset API keys
Invalidate all existing API tokens and generate new ones.
Export full audit log
Download all activity logs as CSV for compliance review.
Security
changes
trigger a re-authentication for all admins.
Issue certificate
Award a recognition certificate to a
community member or volunteer.
1
Recipient
2
Details
3
Template
4
Review & Issue
Recipient information
Recipient type
Select from
members
Full name
Only
alphabets and spaces allowed.
Email address
Phone number
(optional)
+91
Must
be exactly 10 digits.
PIN Code
Fetching location...
Invalid
PIN code.
Area
City
State
Live preview
Sent to
priya.sharma@surakshasetu.in!
Certificate details
Certificate type
Issue date
Achievement /
citation
Issuing
authority
Co-signatory
(optional)
Delivery options
Send via email
Deliver PDF certificate to recipient.
Publish to
community feed
Announce this award publicly.
View certificates
All issued certificates across the
platform
— search, download, and manage.
0
Total Issued
Across platform
0
Active
Valid credentials
0
This Month
Recently awarded
0
Revoked
Invalidated
| Cert ID | Recipient | Type | Zone | Issued | Status | Actions |
|---|
Showing 0 of 0 certificates
Certificate templates
Design and manage reusable certificate
layouts for different award types.
Template settings
Auto-select
template
by award type
Map each award type to a default template
automatically.
Allow moderators to
issue certificates
Moderator role can issue certificates using
templates.
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User Guides
Detailed manuals
Browse by category
Reporting issues
How to submit, track, and update environmental reports on the
platform.
12 articles
Admin dashboard
Navigating the admin panel, managing reports, analytics and exports.
9 articles
Team & accounts
User roles, inviting members, permissions, and profile management.
7 articles
Certificates
Issuing, downloading, and verifying community achievement
certificates.
5 articles
Live map & zones
Understanding issue markers, filters, zone clustering, and map
settings.
6 articles
Troubleshooting
Login issues, map not loading, notifications not working, and more.
8 articles
Popular Articles
How do I submit a new environmental
issue
report?
Click the green "+ Report Issue" button in the top navigation
bar. Fill in the category (Garbage, Plastic, Water, etc.), add a photo or description, pin
the
location on the map, and set the priority.
Why is my report showing "In Progress"
but
no update from the team?
In Progress means a moderator or field officer has picked up
the
issue for review. Resolution timelines depend on priority. You can track status in real
time from your report detail page.
How do I access the Admin
Dashboard?
The Admin Dashboard is accessible only to Super Admins and
Moderators. Click the "Admin" button in the top navigation.
How do I download or share a community
certificate?
Go to Certificate → View Certificates, find your certificate
by
name or ID, and click the download icon to save as PDF. Each certificate includes a QR
code
for instant verification.
Recently Updated
New Certificate Templates
Added 2 days ago in Guides
Live Map Filtering Fix
Updated 4 days ago in FAQs
Managing Role Permissions
Updated last week in Admin
Still need help?
Our support team is available Mon–Sat, 9 AM – 6 PM
IST. Average response time: under 2 hours.
Frequently asked questions
Answers to the most common questions about Suraksha Setu.
Reporting
Admin panel
Account
Certificates
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Technical
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Guides & Tutorials
Step-by-step walkthroughs to master the platform.
Getting Started
Platform Overview
Create Account
Reporting
Submit a Report
Issue Workflow
Live Map Filters
Admin Tasks
Manage Users
Certificates
Notifications
Help Center Guides Platform Overview
5 min read
Platform Overview
Welcome to SurakshaSetu! This guide gives you a quick 5-minute tour of the main features so you can start contributing to your community immediately.
▶ Suraksha Setu Masterclass (5:20)
1
The Live Map
The Live Map is the core of the platform. It clusters environmental issues submitted by users into interactive zones. Filter by category or by status: Open, In Progress, Resolved.
💡 Pro Tip: Heatmaps
Zoom out on the Live Map to automatically trigger the Heatmap view. Incredibly useful for admins trying to identify high-density problem areas across the city.
2
Community Feed
Switch to the Community Feed for a social-style timeline. Upvote issues reported by others. Issues with high upvotes are automatically escalated in priority for the admin team.
3
Quick Stats
2.4k ↑ 12%
Issues resolved this month
18k
Registered citizens
94%
Resolution satisfaction
Was this guide helpful?
Help Center Getting Started Create Account
2 min read
Create Your Account
Get started with SurakshaSetu in under two minutes. All you need is a phone number or Google account.
1
Go to the sign-up page
Tap + Report Issue or open the app. Select "Create a free account." Sign up with your mobile number or Google account.
2
Verify your identity
Enter the 6-digit OTP sent to your phone. OTPs expire in 10 minutes. Google sign-in skips this step automatically.
3
Set your home area
Allow location permission or manually select your ward/locality. This personalises your Community Feed and Live Map view.
4
Start reporting
Your account is ready. Tap + Report Issue to file your first civic issue in under 60 seconds.
💡 Complete your profile
Adding your name and photo helps the admin team verify reports faster and award certificates to deserving contributors.
Was this guide helpful?
Help Center Reporting Submit a Report
3 min read
Submit a Report
Filing a civic issue takes less than a minute. Clear photos and accurate location pins lead to faster resolution times.
🗑️ Plastic Waste
💧 Water Leak
🚧 Road Damage
💡 Street Light
🌳 Fallen Tree
1
Pick a category
Select the most specific category that matches your issue. This routes it to the right department automatically. If unsure, choose Other and describe in the notes field.
2
Pin your location
The app pre-fills your GPS coordinates. Drag the pin on the mini-map to the exact spot within 10 metres. Accurate pins reduce back-and-forth with field teams by up to 40%.
3
Upload a photo
A photo is required for all reports. Take it from 1-2 metres away in good light. Accepts JPEG/PNG up to 10 MB.
💡 Capture context
Include a landmark or street sign in the frame. It helps field teams locate the issue even when GPS drifts near tall buildings.
4
Submit and track
Your report appears on the Live Map within 30 seconds. You will receive push notifications as the status moves from Open to In Progress to Resolved.
Was this guide helpful?
Help Center Reporting Issue Workflow
4 min read
Issue Workflow
Every report moves through a transparent 4-stage lifecycle, from filing to resolution, with community involvement at every step.
📄 Open
→
🔧 In Progress
→
🔍 Under Review
→
✅ Resolved
📄
Open
Report filed by a citizen. Visible on the Live Map. Community can upvote to boost priority.
🔧
In Progress
Assigned to a field team or department. Expected resolution date shown to the reporter.
🔍
Under Review
Work completed. Admin verifies via photo evidence before closing the issue.
✅
Resolved
Issue confirmed closed. Reporter earns community points. Appears in resolved activity feed.
!
Escalation rules
Any issue stuck in Open for more than 7 days is automatically escalated to senior admins. Issues with 50+ upvotes jump to the top of the queue regardless of age.
💡 Community role
Upvotes from Verified Reporters count 2x more than standard accounts when calculating queue priority.
Was this guide helpful?
Help Center Reporting Live Map Filters
3 min read
Live Map Filters
Filters help you focus on what matters, whether you are a citizen checking your street or an admin managing an entire ward.
1
Category filter
Open the filter drawer (funnel icon, top-right of map). Toggle any category on or off. Multiple categories can be active simultaneously.
🗑️ Plastic Waste
💧 Water Leak
🚧 Road Damage
2
Status filter
Show only Open, In Progress, or Resolved pins. Combining Status and Category filters is the fastest way to audit your ward backlog.
3
Date range
Use the date picker to see issues filed in a custom window. Last 7 days, 30 days, or any custom range. Ideal for monthly reports and ward council presentations.
4
Heatmap mode
Zoom to city level to automatically switch from individual pins to a colour-density heatmap. Red = highest density. Great for spotting neglected neighbourhoods.
💡 Save filter presets
Admins can save filter combinations as Presets using the star icon in the filter drawer.
Was this guide helpful?
Help Center Admin Tasks Manage Users
3 min read
Manage Users
Admins can view, verify, suspend, or promote any registered citizen from the Users panel under Admin, then Users.
👤
Citizen
File reports, upvote issues, and view the Live Map. Default role for all new sign-ups.
🛡️
Verified Reporter
Trusted users whose reports skip the auto-moderation queue and post immediately to the map.
⚙️
Ward Admin
Assign issues, change status, and generate ward-level PDF reports. Limited to their own ward.
🔑
Super Admin
Full platform access including user management, certificates, system settings, and cross-ward analytics.
!
Suspend vs. Ban
A suspension is temporary (1-30 days) and auto-lifts on the chosen date. A ban is permanent and requires Super Admin approval. Both send the user an automated notice.
💡 Bulk actions
Select multiple users via checkbox, then use the Actions dropdown to send a broadcast message, change roles, or export a CSV, all in a single step.
Was this guide helpful?
Help Center Admin Tasks Certificates
2 min read
Certificates
Reward active contributors with digital certificates. They appear on the user profile and can be downloaded or shared to social media.
Certificate of Contribution
Priya Sharma
Top Reporter · Ward 14, Saharanpur · July 2026
Issued by SurakshaSetu Admin
ID: SS-2026-0741
🎓
1
Auto-award rules
Certificates are awarded automatically when a user crosses thresholds:
🥉 Bronze: 10 resolved
🥈 Silver: 50 resolved
🥇 Gold: 100 resolved
Thresholds can be adjusted in Settings → Gamification.
2
Manual award
Go to Admin → Users → [select user] → Award Certificate. Choose a template, add a personal note, and confirm. The certificate appears on their profile within seconds.
💡 Community boost
Posting monthly certificate announcements in the Community Feed increases report submissions by an average of 23% in the following week.
Was this guide helpful?
Help Center Admin Tasks Notifications
2 min read
Notifications
Configure which events trigger alerts for yourself as an admin, and for citizens across your ward. All changes save instantly.
1
Admin alerts
New high-priority report filed
Issues with severity score 8 or above
Issue stuck Open for 7+ days
Sent at 9 AM on escalation day
New user registered in your ward
Daily digest, not real-time
Certificate auto-awarded
When thresholds are crossed
2
Citizen alerts
Report status changed
Open to In Progress to Resolved
Issue upvoted by 10+ citizens
Milestone notifications only
Certificate awarded
Immediate push and email
💡 Quiet hours
Set quiet hours in
Settings → Notifications → Schedule. Critical escalations bypass quiet hours. All others queue until morning.Was this guide helpful?
Contact Support
Our team is available to assist you across multiple channels.
Support Ticket
Submit a formal ticket to track the progress of complex issues.
Live Chat Support
Suraksha Setu Bot
Online · Avg. response 1 sec
SS
Namaste! I'm the Suraksha Setu support bot. How can I help you
today? You can ask about reporting issues, admin features, certificates, or anything else.
Just now
My Support Tickets
Track the status of your submitted support requests.
| Ticket ID | Subject | Category | Priority | Created | Status | Action |
|---|
TKT-0018
In progress
Medium Priority
Live map not loading on mobile
Chrome
You
You
Jun 5, 2024 at 10:23 AM
Hi team,
I'm trying to view the live map on my Android phone using Google Chrome, but the map tiles aren't loading. It just shows a grey grid. It works perfectly on my desktop.
Browser: Chrome 114.0.0.0
OS: Android 13
Thanks!
I'm trying to view the live map on my Android phone using Google Chrome, but the map tiles aren't loading. It just shows a grey grid. It works perfectly on my desktop.
Browser: Chrome 114.0.0.0
OS: Android 13
Thanks!
Support Team
Jun 5, 2024 at 2:45 PM
Hello,
Thank you for reporting this issue. We are currently investigating a potential CORS issue with our map tile provider specifically affecting mobile browsers. Our engineering team is looking into it.
We will update this ticket as soon as we have a fix deployed.
Regards,
Suraksha Setu Support
Thank you for reporting this issue. We are currently investigating a potential CORS issue with our map tile provider specifically affecting mobile browsers. Our engineering team is looking into it.
We will update this ticket as soon as we have a fix deployed.
Regards,
Suraksha Setu Support